FAQ

ACCOUNT & LOGIN

I Can't Log In To My Account

If you're having trouble logging in, first try resetting your password using the "Forgot Password" link on the login page. If you're still stuck, reach out to our support team at [email] with your registered email address, and we'll help you regain access within 24 hours.

How Do I Reset My Password?

Click "Forgot Password" on the login page, enter your email, and we'll send you a reset link. Check your spam folder if you don't see it within a few minutes. Once you've reset it, you're good to go!

How Do I Update My Payment Method?

Log in to your account, go to "Account Settings," and select "Payment Methods." You can add, remove, or update your card details there. Changes apply to future orders immediately.

How Do I Update My Shipping Address?

Head to your account dashboard and click "Addresses." You can edit, add, or delete shipping addresses anytime. Make sure to update it before placing your next order—we can't change addresses once an order ships.

ORDERS & SHIPPING

When Will My Order Ship?

Most orders ship within 2-3 business days. You'll receive a tracking number via email once your package is on its way. During busy seasons (holidays, sales), please allow an extra day or two.

How Long Does Shipping Take?

Standard shipping typically takes 5-7 business days within the US. International orders vary by location—usually 10-15 business days. Need it faster? We offer expedited shipping at checkout.

My Tracking Number Hasn't Updated

Tracking can take 24-48 hours to show movement after your order ships. If it's been longer than that and still says "label created," contact us at [email] with your order number, and we'll investigate.

I Entered The Wrong Shipping Address At Checkout

Contact us immediately at [email] with your order number and correct address. If we haven't shipped yet, we can update it. Once it's shipped, we unfortunately can't redirect packages—but we'll help you find a solution.

What Countries Do You Ship To?

We currently ship to the US, Canada, the UK, Australia, and select European countries. Enter your address at checkout to see if we deliver to your location. Expanding soon!

How Much Does Shipping Cost?

US orders over $100 get free standard shipping! Under that, shipping starts at $5.99. International rates vary by destination and are calculated at checkout based on your location and order weight.

PRODUCTS & AVAILABILITY

Something I Want Is Out Of Stock—Will It Come Back?

Most items do restock! Click "Notify Me" on the product page to get an email when it's back. Popular items like blind boxes and vinyl stickers usually return within 4-6 weeks. Limited editions may not restock, so grab them when you see them.

Can I Include A Gift Note With My Order?

Absolutely! During checkout, there's a "Gift Message" box where you can add a personal note. We'll include it in the package—no prices or receipts included. Perfect for gifting stickers, collectibles, or custom bundles!

PAYMENT & BILLING

What Payment Methods Do You Accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

Can I Pay With PayPal?

Yes! Select PayPal at checkout and log in to complete your purchase. Quick, easy, and secure.

I Was Charged Twice For One Order

This shouldn't happen! Sometimes banks place a temporary hold that looks like a duplicate charge—it typically drops within 3-5 business days. If you see two actual charges after that, email us at [email] with your order number, and we'll refund the duplicate immediately.

When Will I Be Charged For My Order?

Your card is charged as soon as you complete checkout. For pre-orders or custom bundles, you'll be charged when your items are ready to ship.

RETURNS & EXCHANGES

What's Your Return Policy?

We accept returns within 30 days of delivery for unused items in original packaging. Email [email] with your order number to start a return. Shipping costs are non-refundable, and return shipping is the customer's responsibility unless the item arrives damaged.

My Item Arrived Damaged—What Now?

We're so sorry! Email us at [email] with photos of the damage and your order number within 7 days of delivery. We'll send a replacement or issue a full refund right away.